Mark Sanborn is an international bestselling author and noted expert on leadership, team building, customer service and change. He's recognized by GlobalGurus.org as the #5 leadership expert in the world today. He writes an award-winning blog and is the author of The Fred Factor which has sold more than two million copies to date and has established him as the expert on turning the ordinary into the extraordinary. He’s offered our members and friends a free download of his book, Always Win which was first published to help readers through the aftermath of the economic downturn of 2008 and contains strategies and tips extremely relevant to today’s crisis. He shares, "I do hope I can contribute in some small way to your well-being going forward and to a full recovery of all the things we value." Learn more about Mark's body of work at  www.marksanborn.com. He will divide his time between a personal message for our members and Q & A.

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